Frequent questions

 

Before contacting us carefully read this list of frequently asked questions and answers, we are sure that here you can solve many of your questions without having to spend time trying to contact us, if you do not find an answer that satisfies your questions, please write or call us at 902 104 087, we will be happy to help.

I had a very strong reaction after applying a product.

 

If you experience an aggressive reaction to a product (pimples, sores, aches, dizziness, skin burned among others), a wax or a cream for instance, contact loca Medical Toxicology Information Service and describe in detail the situation, they will tell you to do.

 

The wax has not withdrawn my hair as I expected.

 

There are many different types of hair, also the skin is a factor influencing waxing, you must know yourself and know what is the best option to shave, every woman is a different world and reacts differently to the same product, if you tried a wax and in your case has not produced the expected results, before drawing any conclusions, would be better than wellies other options waxing and valorases results generally can not say that wax does not work not tweeze if you hardly have worked, simply the product is not for you and you must find another option.

 

The wax has left me red or irritated skin.

 

To avoid such problems, you must first follow the instructions that come with each product Daen to the letter, if after you do not get the expected results, then you should start experimenting gradually with wax, for example letting act a little less or a little more than recommended by Daen in the instructions and go evaluating the results on your skin, be careful to experience gradually and not let the product act for much longer than the recommended time for at least the first sometimes you finally find the best way to use wax on your skin Daen.

 

The bands have left me red or irritated skin.

 

The best thing you can do to avoid such problems is, test with bands in different parts of the body and provide a lot of tension to the results, some body parts are more sensitive than others, such as the upper lip area and side top of the eyebrows. Skin type also influence the reaction. In general there will always be an area of ​​more sensitive than another body and a red or a little irritated area is very normal. We leave you a graph of the areas most sensitive and blue areas being less in all red.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The bands have not adhered to my skin and have not removed the hair.

 

Although maybe one batch of bands is defective, chances are you've used the bands incorrectly, so we advise you to always read and follow the product instructions to the letter, other aspects to be taken into account if the bands do not properly skin adieren are; use the bands with oily, dirty or wet skin, pay close attention to this fact and try to use the bands alone with your skin clean and in good condition.

 

Can I use the whole body wax?

 

No, there are specific to the face and other waxes body wax, it is best to use every wax on the body part that is indicated on the box and instructions, misuse waxes exempts Daen any liability.

 

Where I can buy Daen products?

 

It depends on the city, many are present at El Corte Ingles and Mercadona in Andorra in Supermarkets River, and now you can buy all our products on the website of Maquillalia.

 

Are they suitable for vegans Daen products?

 

Although we try all the ingredients of Daen products are as friendly to the environment, we can not guarantee that today our products are suitable for vegans, however, we are constantly analyzing as being closer to that possibility .

 

I want to make a claim about a product What should I do?

 

To make a complaint about a defective product or has not fulfilled its purpose, you should take a picture or scan the box where the batch number is displayed and send email marketing@daen.es along with your name, address, phone contact and a detailed description of what happened so we can process your claim. Please note that we can not process any claim if the above requirements are not met.

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